Cloud Communication ModuleIndependently developed voice communication platform with a maximum capacity of 100,000 concurrency. It can be connected to Huawei, Avaya, and customer-built call center systems through simple configuration.
Acoustic Preprocessing ModuleFilters phone noise interference, realizes intelligent sentence segmentation, speech rejection, and auxiliary speech information extraction.
Ringtone Recognition and Speech Recognition ModuleRingtone recognition is used to identify the status of the phone when making calls, and speech recognition converts speech into text.。
Text Understanding and Interaction ModuleEquipped with industry-leading core technologies such as natural language processing, knowledge graph, dialogue control, and underlying machine learning, it realizes automatic error correction and multi-turn dialogue, enabling AI phone robots to quickly acquire phone voice interaction capabilities in different industries.
Machine Learning ModuleWith the support of massive data, it selects appropriate features, builds models, simulates or realizes the process of customers making calls. During the learning process, it reorganizes the original knowledge structure and optimizes performance.
Fast Response Speed Feiyu Intelligence possesses full-stack technology for AI phone robots, holding numerous independently developed patented technologies in ASR, NLP, TTS, acoustic preprocessing, and cloud communication. With automatic response time adaptation (0.8s to 1.5s) based on different scenarios and environments, it rivals human-like interaction experience.
Comprehensive Voice Library Provides three modes: real-person voice library, full machine-synthesized voice library, and mixed voice library of real-person and machine synthesis. Customization is available to meet the application needs of different industries.
Adaptive Interruption Through three technologies: acoustic preprocessing, speech recognition, and NLP, it solves the current problems of interruption. It avoids random interruptions (such as interruptions by ambient sound, noise, and customer's agreeing sounds), but ends voice broadcasting in time when interruption is needed, realizing real interruption.
Customizable Scripts Opens the script management engine, allowing customers to independently configure script processes, knowledge bases, customize customer intentions, customize transfer to manual agents, and realize independent learning.
Robot Empowerment In the field of AI phone robots, Feiyu Intelligence provides AI technology to partner enterprises through PaaS services, including speech recognition, speech synthesis, speech preprocessing, intent recognition, and conversation management. Partner enterprises can either develop related phone applications or simply utilize speech and acoustic processing capabilities to develop their own industry-specific intent recognition and conversation management systems.
Using multi-modal interaction to conduct intelligent IVR dialogue management, it can realize a business-customized intelligent human-machine voice dialogue IVR system. Based on intelligent rules, it analyzes dialogue content and explores potential problems and opportunities in the dialogue. It can help enterprises improve service quality, monitor public opinion risks, and optimize service strategies. Typical application scenarios include intelligent customer service quality inspection and sales opportunity analysis.
Intelligent Voice Service Intelligent Voice Quality Inspection Sales Opportunity AnalysisReservation、Return Visit、Reminder、Notification、Questionnaire Survey、Quality Inspection
ZTO Express、Country Garden、Yunda Express、Angel
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